GENERAL ORDER INFORMATION
PRODUCTION TIME: 5-7 working days. Due to global supply chain conditions, production times may be longer than normal. Call for more information.
OVER/UNDER RUNS: We reserve the right to ship and bill for five percent over or under ordered quantity.
BLANK ITEM ORDERS: Use next column pricing.
PAYMENT TERMS: Net 30 days upon credit approval.
PRODUCT GUARANTEE: Alexander warrants all products to be of the highest quality and will replace any defective products without charge. Liability limited to amount of invoice.
RETURNS: All claims must be submitted in writing within 30 days from receipt of goods. Returned merchandise will not be accepted without a return authorization number issued by Alexander. Goods must be returned within 15 working days of authorization issuance or the claim will be void.
REPEAT ORDERS: No set up charge for orders that are less than two years old. When reordering, specify previous purchase order number on current purchase order.
CANCELLATION: Customer is responsible for all costs incurred after production starts.
SHIPPING: Most orders will be shipping from ZIP code 61776. The most economical carrier will be selectedunless otherwise specified.
FREIGHT CLAIMS: Recourse with carrier is the responsibility of the customer. Title to merchandise passes toconsignee on carrier pickup.
STANDARD IMPRINT COLORS
Alexander promotional products are available with 21 different imprint ink colors at no additional charge. If a color other than described below is needed, be certain to specify the PMS coated color number or name.
There is no charge for PMS Matching.
NOTE: Because of printing limitations and product color, PMS coated colors will be reproduced as close to the actual color as possible. Cannot match exact PMS colors on digitally printed items.
RANDOM SAMPLES: Free samples with provided shipper number.
BLANK SAMPLES: Free samples with provided shipper number.
SPEC SAMPLES: 25% off EQP with $50(G) setup charge, per color/location decorated with customer supplied artwork.
SELF-PROMOTIONS: 25% off EQP with $25(G) setup charge, per color/location with provided shipper number. Decorated with customer supplied artwork.
SETUP: $50(G) per imprint color/location, applied to all orders except exact repeats within two years.
COPY CHANGE: $50(G) will be applied per copy change. Each copy change must meet catalog minimums or a less than minimum charge will apply..
LESS THAN MINIMUM: $50(G) applied to orders that are less than first column quantity. Absolute minimum is half of first column.
RUN CHARGE: $.30(G) per additional color and/or location.
SCREEN WASH: $20(G) per color change.
PMS MATCH: No charge.
VIRTUAL PROOF: No charge.
EMAIL/PAPER PROOF: No charge. Production begins after receipt of proof approval.
RUSH CHARGE: No charge. Contact Alexander for availability. Orders must be received by 12:00 PM CST.
PRICING: All pricing in US Dollars
PRE-PRODUCTION SAMPLES: $50(G) Production begins after receipt of proof approval.
EXACT QUANTITIES: No charge. Must be stated on purchase order.
ART RECONSTRUCTION: $50(G) minimum for first 30 minutes. An additional $50(G) per 30 minute increments.
POLY BAG: $.075(G) per item on items where a poly bag is not standard.
LABELS: $.07(G) per item to attach customer supplied labels.
MULTIPLE ITEM POLY BAG: $.05(G) per item.
INSERTION: $.32(G) per item to combine a non-Alexander item(s) with an Alexander item(s).
DROP SHIP: $7.50(G) applied to each “ship to” after the first “ship to” address.
THIRD PARTY HANDLING: $12.00(G) per order.
INTERNATIONAL SHIPMENTS: All duty and tax charges are the responsibility of the customer. All declaration documentation will include the retail value of goods, unless otherwise instructed by customer.
PERSONALIZATION: $1.00(A) on laser engraved items.
RELEASE CHARGE: No release charge.
RANDOM SAMPLE ORDERS: firstname.lastname@example.org
GENERAL SERVICE INQUIRIES: email@example.com
Alexander is continually working with our suppliers to implement a Proposition 65 testing program to identify products for chemical testing to stop regulated chemicals from being found in our products. Many of our products have passed tests for those chemicals with safe harbor levels. However, it is not reasonable to test all products for the over 900 chemicals listed on www.P65Warnings.ca.gov. Below is a list of products that do not require labeling. On all other products we will upon request, provide Prop 65 warning labels on product packaging which will appear as follows:
Please Note: Alexander Manufacturing tests ALL PRODUCTS prior to adding them to our line of offerings. In the event of any change in material, composition, packaging, etc from a product's original state, it is our policy to re-test in order to ensure Prop 65 compliance.
Purchase orders must clearly state AFFIX PROP 65 LABELS to guarantee proper labeling.
Alexander items that do not require Prop 65 warning labels:
5101, 5104, 5108, 5109, 5144, 5151, 5141, 5601, 5608, 5651, 5201, 5202, 5203, 5205, 5206, 5238, 5239, 5240, 5241, 5242, 5243, 5244, 5245, 5248, 5262, 5268, 5272, 5814
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